Shipping & Delivery Policy

Last Updated: 2026-02-10

Thank you for purchasing from our store. This Shipping & Delivery Policy explains how digital products are delivered after purchase

1. Nature of Products

All products sold on our website are digital eBooks.
We do not ship physical products.

Delivery is completed electronically via:

• Instant download link on the confirmation page
• Download link sent to your registered email address

2. Delivery Time

• Access is typically granted immediately after successful payment
• In rare cases, delivery may take up to 15–30 minutes
• If payment is under review, access may be delayed until confirmation

If you do not receive your download link within 30 minutes, please check:

• Spam or junk folder
• Promotions tab (if using Gmail)

3. Order Confirmation

After successful payment, you will receive:

• An order confirmation email
• A digital receipt
• Instructions for accessing your purchased eBook

Please ensure your email address is entered correctly at checkout.

4. Download Limits

For security purposes:

• Download links may have a time limit or download limit
• Sharing download links is strictly prohibited

If your download expires unintentionally, contact support for assistance.

5. Technical Issues

If you experience:

• Broken download links
• Corrupted files
• Incomplete downloads

Contact us within 7 days of purchase. We will resolve the issue or reissue access promptly.

6. International Access

Since our products are digital, they are accessible worldwide, subject to local internet and regulatory restrictions.

Customers are responsible for ensuring compatibility with their device and eBook reader software.

7. Incorrect Email Address

If an incorrect email address was entered during checkout, please contact us immediately with proof of purchase so we can update your details.

8. Contact Information

For delivery-related issues:

Email:support@vientiq.com