Return & Refund Policy

Last Updated: 2026-02-10

Thank you for shopping with us. We are committed to delivering high-quality digital products and maintaining complete transparency in our policies.

Because our products are digital eBooks delivered instantly, please read this policy carefully before making a purchase.

1. Digital Product Nature

All products sold on our website are intangible digital downloads. Once a purchase is completed and the file is delivered (via download link or email), it is considered accessed.

Due to the nature of digital goods, we generally do not offer returns or exchanges after successful delivery.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

✔ Duplicate Purchase

If you accidentally purchased the same eBook more than once, we will refund the duplicate transaction.

✔ Technical Issues

If you are unable to download or access the eBook due to a verified technical problem on our end and we cannot resolve the issue within a reasonable time.

✔ Corrupted or Defective File

If the file is damaged, unreadable, or incomplete and cannot be replaced with a working version.

3. Non-Refundable Situations

Refunds will not be issued for:

Change of mind after purchase

Accidental purchase without review

Lack of compatibility with your device (unless explicitly stated otherwise)

Failure to read product description before purchase

Claims made after significant download or file access

4. Refund Request Process

To request a refund, please contact us within 7 days of purchase and include:

Order number

Registered email address

Clear explanation of the issue

Screenshots (if technical issue)

Send your request to:

📩 support@vientiq.com

We review all requests within 3–5 business days.

5. Refund Method & Timeline

If approved:

Refunds will be processed to the original payment method

Processing time may take 5–10 business days, depending on your bank or payment provider

6. Chargebacks & Disputes

We encourage customers to contact us first before initiating a chargeback. Unauthorized or fraudulent chargebacks may result in account suspension and restricted future access.

7. Policy Updates

We reserve the right to update this policy at any time. Any changes will be posted on this page with a revised effective date.

8. Contact Information

For any questions regarding this policy:

Email: support@vientiq.com